Frequently asked questions

HOW MUCH IS SHIPPING?

  • Free Shipping on Standard Orders of $65 or over $65. If your order is under $65, you must pay a flat cost of $10.

Final price will be displayed at checkout. 

WHERE CAN I LEAVE A REVIEW?

Please find your product on our site that you like to leave a review.

Scroll down and you will see an option to leave your review! ^_^

MY HAIR TIES LOOK DIFFERENT FROM THE PICTURES.

Our TeeTies are 100% handmade. As they are handmade, they will be like sisters to each other. The hair ties that you own is unique individual just as you are. We do our best to keep our pictures on the website and social media as accurate as possible. However, the colours can be slightly change in different lighting!

CAN I WASH MY HAIR TIES?

Teeties are made of fabric (Satin) and YES, can be washed!

  • Please separate lights and darks hair ties from each other before wash.
  • Add cold water to a large bowl or plug your sink to fill it up.
  • Add in a small amount of laundry detergent or regular shampoo.
  • Hand wash them gentally.
  • Rinse them through with warm water.
  • Loop them up on a hanger to dry.

I CHANGED MY MIND, CAN I RETURN?

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. For more information please check our Refund Policy page.

CAN I CHANGE MY ORDER?

We cannot change the delivery address for your order once the product is in transit.

If you need to change the delivery location of your order, please contact us within 2 days of placing the order by email: at support@teeties.online or phone: at +61 413 476 341.